Vimeo video is not being transcribed

I just started using sonix and tried to transcribe a Vimeo video. Tried 3 times and they all failed. The error message said “We had an issue with your file. Please check your email for more details. I didn’t receive any emails and they weren’t in my junk folder.

Also, there doesn’t appear to be a way to chat with support and your website directs me to this feature request page, so not the greatest experience for a first time user.